You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at Please note that returns will need to be sent to the following address: 5 Brightgate Way, Trafford Park, Manchester, M32 0TB You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you have any specific delivery requirements, please get in touch with us, and we will do our best to accommodate your needs. Please note: All deliveries will be booked before dispatch. This will incur costs of £75 payable by the customer. If a failed delivery occurs, the courier company will have to re-warehouse and re-deliver the bed at a later convenient date. Most deliveries are done by a specialist two-person team that will take them to the room of your choice.Īll deliveries are self-assembly unless assembly has been arranged. You will be contacted before delivery so someone can be available to check and accept your item. Orders must be completed in full, including mobile phone number, before we can dispatch any item orders cannot be processed without all information required.Īll items are sent via dedicated courier, which is always a signature-required service. UK mainland delivery within 15 working days from payment confirmation.
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